Vicki and her team were nothing but great. We started refinancing when many transitions were taking place but Vicki made it feel easy. She was patient with us throughout the entire process and made an active effort to ensure our experience was educational which resulted in a sense of empowerment we will continue to nurture. We were very hesitant to move forward before meeting with her but after the initial consultation we knew it was the best option for us. We were able to cut our rate by half resulting in a total savings of almost $400 per month. Vicki went above and beyond to make sure we were treated like family. If you don't have a Vicki in your life, get one!